Frequently Asked Questions

We will add to this section over time, but if your issue is not covered here please email us info@easiphone.co.uk or call us on Freephone 0808 254 0247

Will my Easiphone mobile work with my current SIM card?

All of our mobiles are sent out contract free and will work on any network (excluding 3) so you can use your existing standard size SIM card or use the free Pay-as-you-go one that we include in the pack.

Can someone help us with setting the phone up?

Instruction manuals can be found on our Product Manuals page in easy to use PDF format. For some products there are some helpful video guides in the Product Videos tab on the relevant product’s page. If you need further assistance please call or email us.

When will my phone arrive?

All of our products are sent out same day or next day so please allow 2-3 days for it to arrive.

I'm not happy with my product or service, or its not suitable…

We offer a no quibble 30 days return policy, to return any of our products please follow the instructions on our Shipping and Returns page.  Once we have received the returns form and providing the product is “as new” you will then receive a full refund within 30 days.