If you are registered disabled you may be eligible for a VAT refund.
Once you have purchased a product from us download and complete this VAT Reclaim Form and send it back to:
VAT Reclaim Department
Unit 179, Edgar Buildings
If you are disabled or have a chronic medical condition, you are eligible to claim relief from VAT. There is no need to register with HM Revenue and Customs. Simply fill in the VAT Relief Form above and return it to us.
A detailed explanation of the rules surrounding who is eligible to claim relief from VAT is available from the HM Revenue and Customs website here. The document is entitled VAT Reliefs For Disabled People. The reference for this document is Notice 701/7 (August 2002)
Yes, however the person that you are claiming on behalf of must be disabled or have a chronic medical condition in accordance with the guidance notes available on the HM Revenue and Customs website.
When claiming on behalf of another, please state your name and contact telephone number alongside the name of person claiming the relief who has a disability or chronic medical condition.
The VAT relief can be made once we receive the form, if you would like to send the completed form ahead of the purchase then we can process the order VAT free. We will contact you on receipt of the form to make the payment arrangements.
When purchasing the goods from our website the full amount including VAT will be charged. Please complete and return the VAT Relief form to us. As soon as we receive the form, we will process the information, and a refund of the 20% VAT that you have been charged will be automatically refunded to your account. This is normally processed within 3 business days.
If you have any queries about the refund, or the amount to be refunded, please contact our Customer Services Team on 0808 254 0247. They will be happy to assist you with any queries or questions you may have.
The full 20% VAT will be refunded on the item, subject to a completed and eligible VAT Relief Form.
Please contact our Customer Services Team on 0808 254 0247 for more information. We will be happy to answer any questions you may have and provide as much information as we can.